Privacy Policy

1. Who we are

AI Fashion Week and Plutopal ("AIFW", "Plutopal", "we", "us", "our") are products of Plutopal Cloud Services Corporation, a Delaware corporation with mailing address in Santa Clara, California. Contact: support@plutopal.ai.

2. Information we collect

We collect the following categories of information:

• Account information: email address, display name, username, avatar (optional).
• Contact information: phone number (only when you provide it for SMS updates or shipping).
• Purchase information: shipping address, order history, payment details (processed by Stripe — we do not store card numbers).
• Content you upload: product listings, model posts, comments, images.
• Usage information: pages viewed, products interacted with, search queries, device type, IP address, browser type.
• Communications: messages sent via Beaming (group chat) or Jini (AI stylist).

3. How we use your information

• To provide, maintain, and improve our services
• To process transactions and deliver purchased products
• To send event confirmations and shipping updates
• To personalize your feed and Jini AI recommendations
• To communicate about your account (essential only — not marketing without consent)
• To send SMS updates about events you've registered for (only with your explicit consent)
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations

4. How we share your information

We do not sell your personal information. We share it only with:

• Service providers who help us operate: Stripe (payments), Postmark (email), Twilio (SMS), Vercel (hosting), Cloudinary (image storage), Amazon Web Services (cloud infrastructure), MongoDB Atlas (database), Anthropic (Jini AI), Pinecone (search).
• Designers and sellers when you place an order — they receive your shipping address and order details necessary to fulfill your purchase.
• Legal authorities when required by valid legal process or to protect our rights and users' safety.
• Business transfers if we are acquired or merged — successor entity would inherit these obligations.

We do not share your data with third parties for their own marketing purposes.

5. Cookies and tracking

We use essential cookies to keep you signed in and remember your brand preference. We use privacy-friendly analytics (Vercel Analytics) that do not track individuals across sites. We do not use advertising cookies.

6. SMS messaging

If you provide your phone number and consent to SMS updates, we may send you event-related messages (registration confirmations, event reminders, order updates) via Twilio from +1-833-603-2433. Message frequency depends on the events you register for — typically 1-5 messages per event. Standard message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. See our SMS Terms for full details.

7. Data retention

We keep your account information for as long as your account is active plus 30 days after deletion. Purchase records are retained for 6 years for tax and accounting purposes. You can request deletion at any time by emailing support@plutopal.ai.

8. Your rights

You have the right to:

• Access the information we hold about you
• Correct inaccurate information
• Delete your account and personal information
• Export your data in a portable format
• Object to certain processing
• Withdraw consent for SMS or marketing communications at any time

To exercise any of these rights, email support@plutopal.ai. We will respond within 30 days.

9. California residents (CCPA)

California residents have the specific right to know what personal information we collect, to request deletion, and to opt out of any "sale" of personal information. We do not sell personal information. To make a request, email support@plutopal.ai.

10. European users (GDPR)

If you are in the European Economic Area, we process your data based on: (a) contract when providing services you've requested, (b) legitimate interest for fraud prevention and service improvement, (c) consent for marketing communications, and (d) legal obligation for tax records. You have the right to lodge a complaint with your local data protection authority.

11. Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly. Users between 13 and 17 require parental consent to make purchases.

12. Security

We use industry-standard security measures including TLS encryption, secure password hashing, AWS Secrets Manager for keys, and regular security reviews. However, no method of transmission over the internet is 100% secure.

13. Changes to this policy

We may update this Privacy Policy periodically. When we make material changes, we will notify you by email at least 30 days before they take effect. Continued use of the service after changes take effect constitutes acceptance.

14. Contact

Questions or concerns? Email us at support@plutopal.ai.

Plutopal Cloud Services Corporation, Santa Clara, California, USA